A.K.A. Smart Enterprise ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect your data, and is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect personal information such as your name, contact number, email address, delivery address, and any other details you provide to us through our website, WhatsApp, social media, phone calls, or in person, when you make an inquiry, place an order, or contact us for support.

2. How We Use Your Information

Your information is used only for the following purposes:

Processing your orders, quotations, or service inquiries
Communicating with you regarding order status, delivery, or after sales support
Responding to your messages, feedback, or complaints
Improving our products, services, and customer experience

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Disclosure of Information

We may share your information with trusted third parties only where necessary to fulfill your order, such as courier or logistics providers, payment processors, or printing subcontractors. These parties are only given the information required to complete the relevant task.

4. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or disclosure.

5. Cookies

Our website may use cookies to improve your browsing experience and understand site usage. You may disable cookies at any time through your browser settings, though this may affect certain website functions.

6. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those external sites, and encourage you to review their policies separately.

7. Your Rights

Under the PDPA, you have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us using any of the following:

Email: akasmartsales@gmail.com
Hotline: 01234 62213
Address: 36, Jln Dataran Villa Putra 2, Dataran Villa Putra 2, 47000 Sg. Buloh, Selangor

We will respond to your request within a reasonable timeframe.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and continued use of our services after changes constitutes acceptance of the updated policy.

By accessing or using our website, services, or engaging with A.K.A. Smart Enterprise ("we", "us", "our"), you agree to be bound by the following terms. Please read them carefully before placing an order or using our services.

1. Use of Website

All content on this site is for informational and service related purposes only. You may not copy, distribute, or reuse any content, including designs, text, or images, without our prior written consent.

2. Intellectual Property

All original content, visuals, and designs on this website are the property of A.K.A. Smart Enterprise unless otherwise stated. Third party trademarks, logos, and brand names appearing in any product samples or mockups are used strictly for demonstration or illustrative purposes and remain the property of their respective owners. Their appearance does not imply any affiliation, sponsorship, or endorsement by the original brand.

3. Orders and Custom Work

We reserve the right to reject or cancel any order due to design violations, payment failure, or production limitations. You are solely responsible for ensuring that any content you submit (logos, text, images, or designs) does not infringe on third party intellectual property or other rights. A.K.A. Smart Enterprise will not be held liable for any infringement arising from content submitted by the customer.

4. Payment and Cancellation

Orders are confirmed only upon receipt of payment or deposit as agreed at the time of order. As products are custom printed to order, cancellations after production has commenced may not be eligible for a refund. Any specific refund or deposit terms agreed for a particular order will take precedence over this general clause.

5. User Conduct

You agree not to use this website or our services for any unlawful, abusive, or fraudulent activity. We reserve the right to block access or refuse service to anyone violating these terms.

6. Limitation of Liability

To the extent permitted by law, A.K.A. Smart Enterprise is not liable for any direct or indirect damages resulting from your use of this site or our services. All products and services are provided "as is" without warranties unless explicitly stated. This clause does not affect any statutory rights you may have under the Consumer Protection Act 1999 or other applicable Malaysian law, where such rights apply.

7. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

8. Changes to Terms

We may revise these Terms at any time without prior notice. Continued use of the site or our services after changes are posted implies your acceptance of the updated Terms.

9. Contact Us

For questions regarding these Terms, please contact us at:

Email: akasmartsales@gmail.com
Hotline: 01234 62213
Address: 36, Jln Dataran Villa Putra 2, Dataran Villa Putra 2, 47000 Sg. Buloh, Selangor

Last updated: June 2026