Privacy Policy

A.K.A. Smart Enterprise ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect your data, and is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect personal information such as your name, contact number, email address, delivery address, and any other details you provide to us through our website, WhatsApp, social media, phone calls, or in person, when you make an inquiry, place an order, or contact us for support.

2. How We Use Your Information

Your information is used only for the following purposes:

Processing your orders, quotations, or service inquiries Communicating with you regarding order status, delivery, or after sales support Responding to your messages, feedback, or complaints Improving our products, services, and customer experience

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Disclosure of Information

We may share your information with trusted third parties only where necessary to fulfill your order, such as courier or logistics providers, payment processors, or printing subcontractors. These parties are only given the information required to complete the relevant task.

4. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or disclosure.

5. Cookies

Our website may use cookies to improve your browsing experience and understand site usage. You may disable cookies at any time through your browser settings, though this may affect certain website functions.

6. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those external sites, and encourage you to review their policies separately.

7. Your Rights

Under the PDPA, you have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us using any of the following:

Email: akasmartsales@gmail.com Hotline: 01234 62213 Address: 36, Jln Dataran Villa Putra 2, Dataran Villa Putra 2, 47000 Sg. Buloh, Selangor

We will respond to your request within a reasonable timeframe.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and continued use of our services after changes constitutes acceptance of the updated policy.